Rating and Review System
Building trust through transparent dealer ratings and professional reviews
⭐ Rating System Overview
Trust foundation: Ratings build confidence in dealer-to-dealer transactions
5-star system: Industry-standard rating scale with detailed categories
Verified reviews: Only accepted offers can be rated within 14-day window
Mutual ratings: Both buyers and sellers rate each transaction
📊 Rating Categories
Transaction Quality
📋 Description accuracy: Vehicle condition as advertised
💬 Communication: Responsiveness and professionalism
⏰ Timeliness: Meeting deadlines and commitments
📄 Documentation: Complete and accurate paperwork
🤝 Overall experience: General satisfaction level
Rating Scale
⭐⭐⭐⭐⭐ Excellent (5 stars): Exceptional service
⭐⭐⭐⭐ Very Good (4 stars): Above expectations
⭐⭐⭐ Good (3 stars): Met expectations
⭐⭐ Fair (2 stars): Below expectations
⭐ Poor (1 star): Significant issues
🔍 Where Ratings Appear
Dealer Profile Display
Overall rating: Average across all transactions
Transaction count: Total number of completed deals
Recent reviews: Latest feedback from other dealers
Rating breakdown: Distribution across 5-star scale
Marketplace Integration
Vehicle listings: Seller rating displayed prominently
Offer negotiations: Ratings visible during discussions
Search results: Filter and sort by dealer rating
Dealer directory: Browse dealers by rating and reviews
📝 Review Process
Offer Acceptance
Review window opens immediately when offer is accepted by both parties
No need to wait for vehicle pickup or payment completion
14-Day Review Window
Both parties can submit and edit reviews for 14 days from offer acceptance
Flexible timeframe accommodates varying pickup and payment schedules
Editable Reviews
Reviews can be modified, updated, or enhanced during the 14-day period
Allows dealers to update ratings based on complete transaction experience
Review Finalization
Reviews become final and public after 14-day window closes
Final ratings contribute to overall dealer reputation and trust score
🏆 Trust Indicators
High-Rated Dealers
4.5+ stars: Top Rated Dealer badge
100+ transactions: Experienced Dealer status
Premium placement: Enhanced listing visibility
Trust indicators: Special badges and highlights
Rating Milestones
First 5 stars: New dealer recognition
25 transactions: Established dealer status
100 transactions: Veteran dealer badge
500+ transactions: Elite dealer recognition
📋 Review Guidelines
✅ Helpful Reviews
• Be specific about transaction details
• Focus on factual experiences
• Mention communication quality
• Note timeliness and professionalism
• Highlight exceptional service
• Provide constructive feedback
❌ Prohibited Content
• Personal attacks or offensive language
• Unrelated business complaints
• False or misleading information
• Discriminatory or biased comments
• Promotional content or spam
• Private or confidential information
🛡️ Review Moderation
Quality Control
Automated screening: Filter inappropriate content
Manual review: Human moderation for quality
Dispute resolution: Process for challenging reviews
Content standards: Enforce community guidelines
Dispute Process
Report review: Flag inappropriate content
Investigation: Review team examines claims
Evidence review: Transaction records analysis
Resolution: Remove, modify, or maintain review
📈 Using Ratings Effectively
Best Practices
For Buyers
• Check seller ratings before making offers
• Read recent reviews for current performance
• Consider both rating and transaction volume
• Look for consistent positive feedback
For Sellers
• Maintain high service standards consistently
• Respond professionally to all feedback
• Address issues promptly and fairly
• Build long-term dealer relationships
📞 Rating System Support
Questions about ratings and reviews or need help with a dispute?