Understanding Offer Status
Complete guide to offer lifecycle and status management on DealerBe
📊 Offer Lifecycle Overview
Transparent process: Clear status updates throughout the offer lifecycle
Real-time tracking: Monitor offer progress and responses
Automated notifications: Stay informed of status changes
Professional communication: Structured messaging system
🔄 Offer Status Types
Pending
Description: Offer submitted and awaiting seller response
Timeline: Typically 15-20 minutes for initial response during business hours
Your actions: Wait for response, prepare for potential counter-offer
Next steps: Seller will accept, counter, or decline
Counter Offer
Description: Seller has proposed different terms
Timeline: You have 15-20 minutes to respond via text message during business hours
Your actions: Review terms, accept, counter again, or decline
Next steps: Continue negotiation or reach agreement
Accepted
Description: Seller has accepted your offer terms
Timeline: Move to transaction phase immediately
Your actions: Arrange inspection, payment, and pickup
Next steps: Complete due diligence and finalize purchase
Declined
Description: Seller has rejected your offer
Timeline: Offer is closed, no further action required
Your actions: Consider other vehicles or revised offer
Next steps: Move on to other opportunities
Expired
Description: Offer expired without response or action
Timeline: Automatically expires after set period
Your actions: Submit new offer if still interested
Next steps: Reassess interest and market conditions
📱 Tracking Your Offers
Dashboard Overview
📊 Offer summary: Quick view of all active offers
🔔 Status notifications: Real-time updates
📅 Timeline view: Chronological offer history
🎯 Action items: Offers requiring your response
Detailed Offer View
📋 Offer details: Complete terms and conditions
💬 Message history: Full communication thread
📸 Vehicle info: Photos and specifications
⏰ Timestamps: All status change dates
⏰ Response Timeframes
Standard Response Times
Initial Offers
• Seller response: 15-20 minutes via text message
• Weekend/holiday: 40-60 minutes
• Complex offers: Up to 60 minutes
Counter Offers
• Your response: 15-20 minutes via text message
• Automatic expiration: 72 hours
• Extension requests: Available
⚡ Best Practices for Response Times
• Respond within 15-20 minutes during business hours
• Set expectations if you need more time
• Use auto-responders when unavailable
• Prioritize high-value or time-sensitive offers
• Communicate delays proactively
🔔 Notification Management
Notification Types
📧 Email alerts: Status changes and responses
📱 Push notifications: Mobile app alerts
🔔 Dashboard badges: Visual indicators
📊 Daily summaries: Consolidated updates
Customization Options
⚙️ Frequency settings: Immediate, hourly, daily
🎯 Priority levels: Critical, important, informational
📅 Schedule preferences: Business hours only
📧 Channel selection: Email, SMS, or both
🎯 Managing Multiple Offers
Organization Strategies
Priority ranking: Sort by importance, value, or timeline
Status filtering: View offers by current status
Batch actions: Update multiple offers simultaneously
Notes and tags: Add personal reminders and categories
✅ Efficiency Tips
• Check offers dashboard first thing each morning
• Set aside specific times for offer management
• Use templates for common responses
• Prioritize time-sensitive offers first
• Keep detailed notes on negotiation progress
• Set calendar reminders for follow-ups
🔧 Troubleshooting Common Issues
⚠️ Common Problems & Solutions
Not receiving notifications
Check spam folder, verify email settings, update notification preferences
Offer status not updating
Refresh page, check internet connection, contact support if persistent
Can't respond to counter offer
Verify offer hasn't expired, check for system maintenance, clear browser cache
📞 Offer Status Support
Questions about offer status or experiencing technical issues?