Refund Policies
Understanding DealerBe's refund policies and procedures for subscription services
💰 30-Day Money-Back Guarantee
New subscribers: Full refund available within 30 days of first subscription
No questions asked: Simple refund process for new users
Full refund: 100% of subscription fee returned
Quick processing: Refunds processed within 5-7 business days
📋 Refund Eligibility
✅ Eligible for Refund
• New subscribers within 30 days
• Technical issues preventing platform use
• Billing errors or duplicate charges
• Service unavailability for extended periods
• Unauthorized charges on your account
• Significant feature changes affecting usability
❌ Not Eligible for Refund
• Subscriptions older than 30 days
• Partial month refunds (except billing errors)
• Change of mind after 30-day period
• Account violations or policy breaches
• Services already consumed or used
• Third-party payment processor fees
🔄 Refund Request Process
Submit Refund Request
Email info@dealerbe.com with refund request and reason
Include: Account details, subscription date, reason for refund
Request Review
Support team reviews request and verifies eligibility
Timeframe: 1-2 business days
Approval Notification
Email confirmation of refund approval and processing timeline
Includes refund amount and expected processing time
Refund Processing
Refund issued to original payment method
Processing time: 5-7 business days
⏰ Refund Processing Times
By Payment Method
💳 Credit/Debit Cards: 5-7 business days
📧 PayPal: 3-5 business days
🏦 Bank Transfer/ACH: 7-10 business days
📱 Digital Wallets: 3-5 business days
⚠️ Processing Notes
• Processing times may vary by bank or card issuer
• International payments may take additional time
• Weekends and holidays may extend processing
• Large refunds may require additional verification
• Closed or expired accounts may delay refunds
🔧 Special Refund Situations
Billing Errors
Duplicate charges: Full refund of duplicate amount
Wrong plan charged: Difference refunded or credited
Incorrect tax: Tax difference refunded
System errors: Full correction and refund
Service Issues
Extended outages: Prorated refund for downtime
Feature unavailability: Partial refund consideration
Data loss: Full refund if service unusable
Security breaches: Case-by-case evaluation
💳 Chargeback vs Refund
Preferred: Direct Refund
Faster processing: Direct refunds process quicker than chargebacks
No fees: Avoid chargeback fees and complications
Better relationship: Maintains positive account standing
Complete resolution: Addresses underlying issues
⚠️ Chargeback Considerations
• Contact us before initiating chargeback
• Chargebacks may result in account suspension
• Processing fees may apply to your account
• Can take 60-90 days to resolve
• May affect future payment processing
📊 Partial Refunds
When Partial Refunds Apply
Service disruptions: Prorated refund for unusable time
Plan downgrades: Credit difference to account
Mid-cycle cancellations: Generally no partial refund
Billing errors: Refund of overcharged amount only
Calculation Method
Daily rate: Monthly fee divided by days in month
Unused days: Days of service not available
Minimum thresholds: Refunds under $5 may be credited
Processing fees: May be deducted from small refunds
🔄 Account Credits vs Refunds
Account Credits
Faster processing: Immediate credit to account
Future billing: Applied to next subscription payment
No processing delays: Available immediately
Bonus credits: May include additional credit for inconvenience
Cash Refunds
Original payment method: Refunded to source
Processing time: 5-7 business days typical
Bank dependent: Final timing depends on your bank
Preferred option: For account closures
📞 Refund Support
Required Information
Account details: Username and registered email
Transaction information: Charge date and amount
Reason for refund: Detailed explanation
Supporting documentation: Screenshots if applicable
📋 Tips for Faster Processing
• Provide all required information upfront
• Be specific about the issue or reason
• Include relevant screenshots or documentation
• Respond promptly to support team requests
• Use the same email address as your account
💡 Refund Alternatives
Consider These Options
Service Adjustments
• Plan downgrade to lower cost
• Temporary account suspension
• Feature customization
• Extended trial period
Support Solutions
• Technical issue resolution
• Additional training or support
• Custom configuration assistance
• Migration help to better plan
📞 Refund Request Support
Questions about refund policies or need to request a refund?